Thursday, 12 March 2015

"You Said... We Did" Our responses to your feedback 7

Our annual joint Library/IT survey will be coming around again next month and, in preparation for that, we wanted to let you know what we have done in response to your comments from last year's survey. Here's the seventh instalment:

You said:
“More staff members should be available to help at busy times”
"More support"
"Better levels of staff presence"
"Have more staff available to help"

We did:

Had members of staff ‘roving’ between 4pm and 6pm for two weeks at the start of the Autumn and Spring terms to help new and returning students find books and use photocopiers and printers. This relieved the pressure on the help desk during these busy periods and enabled us to help more students.

During term time we have two members of staff on the help desk during our busiest time of the day - 4.30pm to 6pm.


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