Wednesday, 25 February 2015

"You Said... We Did" Our responses to your feedback 3

Our annual joint Library/IT survey will be coming around again next month and, in preparation for that, we wanted to let you know what we have done in response to your comments from last year's survey. Here's the third instalment:


You said:
“It’s sometimes difficult to locate a place to sit”

“Sometimes it’s difficult to find a place to study”

“Have a way of recording how many computers are currently available and where”

31% of respondents cited this as a barrier to using the Library.

We did:
* We have been collecting data and monitoring the occupancy of the Library using our SpaceFinder system (installed Dec 2013), and have created a web page and installed screens at the Library entrance which show you where there are free study spaces and computers in the Library. Here is the web page:  http://m.bbk.ac.uk/libstudyspaces.shtml
 
* The data from the system shows that, while levels 1 and 2 of the Library can get very busy, there are always spaces available on levels 3 and 4 where you can study without a computer or use your laptop

* Need to work at a computer? Staff at the Library help desk can also check the availability of PCs in the ITS workstation rooms for you (and you can also check this yourself on the ITS web site at this page http://www.bbk.ac.uk/its/timetables/
 

No comments:

Post a Comment

Please leave a comment or question about the library. These are moderated.