Friday, 30 September 2011

Keping in touch

For the final post this week we'll look at how, and when, we contact you and where you can get information about the library.

The majority of our messages to our readers will be via email and in general we only write to you concerning items you have borrowed or requested. It is very important that you keep your email address up to date on your MyBirkbeck student profile if you are a student, on the HR database if you are staff, and by telling us if you are an external member of the library. One thing we did over the summer was to overhaul our email notification system so that it runs every day rather than just weekdays. The emails also go out at the same time each day, just after 9 rather than the slightly variable system we used to have. For purely administrative purposes the notice informing you that there is an item to collect go out a bit later.

As mentioned at the beginning of the week we do send out a reminder two days before your books are due back so do please act on this to renew them, or bring them back. We also send notices when they are overdue. If a book you have out is requested we will write to you to let you know that it cannot be renewed and has to be returned, and if you request a book we will email you when it arrives. If you borrow a One Day Loan item we'll jog your memory by sending you a message that it has to be returned that day.

You may occasionally get an email drawing your attention to something, such as the annual survey, but these are very few and far between.

Other ways you can find out about new or changed services include the library website, Twitter, Facebook and of course our blogs. A lot of our news and blog postings also feed into Twitter. If you contact us via Twitter or Facebook we will try to respond but for important matters please go via the library Help Desk, either by phone or by email - or even in person. We also put news on our catalogue front pages, especially if there is going to be any downtime or unexpected closures - thankfully these are rare.

And that's that for this week. Good luck next week, don't forget to come on a 5.30 library tour if you are a new student, and enjoy the sunny weekend ahead.

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