Tuesday, 25 November 2008

Avoiding fines

Since we introduced fines for the late return of items a couple of years ago there has been a very positive improvement in keeping books circulating and in getting them back when requested. Readers are encouraged to return or renew items on time in order to avoid fines. We will email you before books are due and immediately a book becomes overdue so that you can get it back to us, or renew it. You can renew on-line and we will shortly be introducing an automated telephone renewal service. If you use the library catalogue to check your account and to renew you will see that we have colour coded the due dates to alert you to items due back shortly or that are overdue.

If you do incur a fine we will now email you to let you know that a fine has been charged. This should be helpful if you renewed late or returned an item late via the book return bins. If your fines total more than £25 you will need to reduce them in order to borrow further items - but we would much prefer it if this situation didn't arise!

If you are not sure whether we have your email address or not please check your account on the catalogue or ask at the Issue Desk. We will also email you with further reminders for overdue items, when a requested item is ready for collection, and if an item you have out has been requested by another reader.

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